Refund policy

We have a 14-day return policy. You have 14 days after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition you received it, unused, with any tags and in its original packaging. You will need the receipt or proof of purchase.

To start a return, email service@ddxus.com. If your return is accepted, we will provide the return address and instructions. For an ordinary return of a nondefective item, you are responsible for the cost of return shipping. If we provide a return label for such a return, its cost will be deducted from your refund. If the item arrived defective, damaged, or incorrect, we will provide a prepaid return label. Please do not send items back without first requesting a return.

Damages and issues

Inspect your order when it arrives. If an item is defective, damaged, or incorrect, contact us promptly so we can evaluate the issue and make it right.

Exceptions and non-returnable items

Certain items cannot be returned, including custom or special-order products, personal care goods, hazardous materials, flammable liquids, or gases. Sale items and gift cards are also non-returnable. Contact us with questions about a specific item.

Exchanges

Once your return is accepted, the fastest way to get another item is to purchase the replacement separately.

Refunds

We will notify you after receiving and inspecting your return and tell you whether the refund is approved. If approved, you should receive the refund to your original payment method within 15 days after approval. If you have not received it by then, email service@ddxus.com.